✉news TechnologyTechnology first seen 8 h ago, last 5 h ago, peak #8
Fragmented dealership technology hurting car buyers' experience
Original: How fragmented dealership technology is hurting the automotive customer experience
Automotive News reports that disconnected dealership technology systems are degrading the customer experience at car dealerships. Fragmented tools for sales, financing and service leave customers repeating information and facing slow processes. Industry observers say dealers need integrated platforms to streamline interactions, improve data consistency and keep pace with consumer expectations set by online retail.
Why now: Dealers and industry professionals are concerned about losing customers to poor in-store digital experiences.
Automotive Newscar dealershipsautomotive industry
Rank over time, top of the chart is #1. 2 snapshots from 8 h ago to 5 h ago.
Evidence
- How fragmented dealership technology is hurting the automotive customer experience · Automotive News
API: https://socialmediatrends-api.osmike.com/v1/trends/241909