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Osaka moves to back civil servants facing customer harassment

Original: クレーム

Osaka Prefecture has announced a policy on customer harassment, urging public employees not to simply endure abuse just because they are civil servants, according to the Mainichi Shimbun. The policy signals that the prefecture may take legal action against abusive customers who target staff. It comes as Japanese local governments increasingly formalise measures to protect workers from unreasonable complaints and aggressive behaviour.

Why now: Customer harassment is a growing public concern in Japan, and Osaka's explicit stance on legal measures is a notable policy development.

Osaka PrefectureMainichi Shimbun

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• カスハラ対策、10月から義務化 新潟・上越の金融機関で県警が訓練（朝日新聞） · Yahoo!ニュース
• 「公務員だからと我慢せず」大阪府、カスハラで方針 法的措置も · 毎日新聞

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