{"ok":true,"trend":{"id":857386,"platform":"news","region":"global","key":"ticked off! @ai answering services","title":"Ticked Off! @AI answering services","url":"https://news.google.com/rss/articles/CBMiZ0FVX3lxTFBrMlFBd3hMNnBLbmpEMEtUNGJmd1hORXVVVkdfTndELU1lY1VuLXAyY1VweG5mN2dPanNYeFVvNXd0X2RFbkxWaWt3UGxOT3V1Qk03NG4xMmV1Vm1ZNzhVcEtzdFRiUWs?oc=5","first_seen":"2026-10-03T12:10:57.911206Z","last_seen":"2026-10-03T19:01:24.288585Z","last_rank":29,"peak_rank":13,"last_volume":null,"peak_volume":0,"seen_count":5,"score":28.99,"category_hint":"ai","section":"technology","category":"ai","summary":"A reader complaint column from the Orlando Sentinel's 'Ticked Off!' feature takes aim at AI-powered phone answering services. The item reflects growing consumer irritation with automated systems replacing human agents, as callers struggle to reach real people and get issues resolved.","why":"Frustration with businesses replacing human customer service with AI answering systems is a widespread and growing consumer complaint.","tone":"negative","entities":["Orlando Sentinel","AI answering services"],"summarized_at":"2026-10-03T18:14:20.331580Z","meta":{"via":"scan","lang":"en","term":"ai","source":"orlandosentinel.com","published":"Sat, 03 Oct 2026 14:31:50 GMT"},"nw":null,"promo":null,"kind":null,"importance":null,"hidden":false,"hide_reason":null,"judged_at":null,"title_en":"Readers vent frustration at AI answering services","section_name":"Technology","category_name":"AI","timeline":[{"captured_at":"2026-10-03T12:10:57.911206Z","rank":36,"volume":null},{"captured_at":"2026-10-03T14:54:57.915820Z","rank":20,"volume":null},{"captured_at":"2026-10-03T16:17:22.124908Z","rank":13,"volume":null},{"captured_at":"2026-10-03T17:39:21.370554Z","rank":24,"volume":null},{"captured_at":"2026-10-03T19:01:24.288585Z","rank":29,"volume":null}],"posts":[{"platform":"news","url":"https://news.google.com/rss/articles/CBMiZ0FVX3lxTFBrMlFBd3hMNnBLbmpEMEtUNGJmd1hORXVVVkdfTndELU1lY1VuLXAyY1VweG5mN2dPanNYeFVvNXd0X2RFbkxWaWt3UGxOT3V1Qk03NG4xMmV1Vm1ZNzhVcEtzdFRiUWs?oc=5","author":"Orlando Sentinel","title":"Ticked Off! @AI answering services","snippet":null,"posted_at":"2026-10-03T12:03:52Z","likes":null}],"elsewhere":[],"window":"7d"}}