{"ok":true,"trend":{"id":834767,"platform":"mastodon","region":"global","key":"bt accused of 'bullying' customers by pausing broadband in digital landline push https://www.theguardian.com/business/20","title":"BT accused of 'bullying' customers by pausing broadband in digital landline push https://www.theguardian.com/business/20","url":"https://www.theguardian.com/business/2026/oct/03/bt-customers-broadband-digital-landline-switch-internet","first_seen":"2026-10-03T07:51:26.595074Z","last_seen":"2026-10-03T10:36:29.486507Z","last_rank":3,"peak_rank":2,"last_volume":3,"peak_volume":3,"seen_count":4,"score":0.6303125,"category_hint":"business","section":"business","category":"business","summary":"BT is facing accusations that it is bullying customers by suspending their broadband connections as part of its push to move landline users onto digital voice services. Critics say the tactic pressures vulnerable customers, particularly older people reliant on landlines, into switching. The company is migrating phone services to internet-based lines as the old copper network is retired.","why":"Fresh reporting of BT's aggressive migration tactics has reignited concern over how telecom firms treat vulnerable landline customers.","tone":"negative","entities":["BT","The Guardian"],"summarized_at":"2026-10-03T07:52:14.609026Z","meta":{"tag":"business","via":"scan","kind":"status","lang":"en","instance":"mastodon.social","tag_uses":384},"nw":null,"promo":null,"kind":null,"importance":null,"hidden":false,"hide_reason":null,"judged_at":null,"title_en":"BT accused of bullying customers in digital landline switch","section_name":"Business","category_name":"Business","timeline":[{"captured_at":"2026-10-03T07:51:26.595074Z","rank":2,"volume":3},{"captured_at":"2026-10-03T08:02:27.455306Z","rank":2,"volume":3},{"captured_at":"2026-10-03T09:13:46.134780Z","rank":2,"volume":3},{"captured_at":"2026-10-03T10:36:29.486507Z","rank":3,"volume":3}],"posts":[{"platform":"mastodon","url":"https://www.theguardian.com/business/2026/oct/03/bt-customers-broadband-digital-landline-switch-internet","author":"guardian_world@robot.villas","title":null,"snippet":"BT accused of 'bullying' customers by pausing broadband in digital landline push https://www.theguardian.com/business/2026/oct/03/bt-customers-broadband-digital-landline-switch-internet # Business # Technology # Consumer","posted_at":"2026-10-03T07:00:52Z","likes":3}],"elsewhere":[],"window":"7d"}}