{"ok":true,"trend":{"id":727860,"platform":"news","region":"global","key":"work matters: has retail forgotten the customer?","title":"Work Matters: Has retail forgotten the customer?","url":"https://news.google.com/rss/articles/CBMimwFBVV95cUxNSExBeGV0emVOOUZsZnBDNnNSQjVpdDZDeHZhTmdPaFRUV0ZwS2xxUnhXWERQZ1ZfVUdjZHpDTDJ3VkdpREx4UWxaTHpwM20xS1BlcG5pMVNaai1icUw5eW5mS2dJM18tM1RDZEJQSlBFNHIxQTRSUEgxSnhrUE80Qm5iQVhTYzg2UUFyM3p4elVHZWdHX3J6SXBIYw?oc=5","first_seen":"2026-10-02T11:26:09.975783Z","last_seen":"2026-10-02T15:32:33.589091Z","last_rank":21,"peak_rank":8,"last_volume":null,"peak_volume":0,"seen_count":4,"score":34.65,"category_hint":"retail","section":"business","category":"retail","summary":"A Work Matters column in the Times Union asks whether the retail industry has lost sight of the customer. The piece questions whether cost-cutting, automation and shrinking service levels have come at the expense of the shopper experience. The debate over declining customer service in stores continues to resonate with workers and consumers alike.","why":"Concerns about declining customer service and the changing retail experience remain a live topic for shoppers and industry workers.","tone":"neutral","entities":["Times Union","retail industry"],"summarized_at":"2026-10-02T11:28:04.083286Z","meta":{"via":"scan","lang":"en","term":"retail","source":"Times Union","published":"Fri, 02 Oct 2026 11:07:45 GMT"},"nw":null,"promo":null,"kind":null,"importance":null,"hidden":false,"hide_reason":null,"judged_at":null,"title_en":"Has retail forgotten the customer?","section_name":"Business","category_name":"Retail","timeline":[{"captured_at":"2026-10-02T11:26:09.975783Z","rank":13,"volume":null},{"captured_at":"2026-10-02T12:48:10.372177Z","rank":8,"volume":null},{"captured_at":"2026-10-02T14:10:13.599572Z","rank":15,"volume":null},{"captured_at":"2026-10-02T15:32:33.589091Z","rank":21,"volume":null}],"posts":[{"platform":"news","url":"https://news.google.com/rss/articles/CBMimwFBVV95cUxNSExBeGV0emVOOUZsZnBDNnNSQjVpdDZDeHZhTmdPaFRUV0ZwS2xxUnhXWERQZ1ZfVUdjZHpDTDJ3VkdpREx4UWxaTHpwM20xS1BlcG5pMVNaai1icUw5eW5mS2dJM18tM1RDZEJQSlBFNHIxQTRSUEgxSnhrUE80Qm5iQVhTYzg2UUFyM3p4elVHZWdHX3J6SXBIYw?oc=5","author":"Times Union","title":"Work Matters: Has retail forgotten the customer?","snippet":null,"posted_at":"2026-10-02T11:07:45Z","likes":null}],"elsewhere":[],"window":"7d"}}