{"ok":true,"trend":{"id":585903,"platform":"news","region":"global","key":"people who call 311 in denver for help may soon have to speak with a robot first","title":"People who call 311 in Denver for help may soon have to speak with a robot first","url":"https://news.google.com/rss/articles/CBMihgJBVV95cUxORDVMcnh0cEFiTVprdVgwYTFpZVNJVlZjQWxqSk1ZYkxvTmNSTHNyaVFBckgxZGRUNkRzZjRueTJHTl9jSHVnV2xkdndsckYwSEFOSFN1T3djT0xtU21DOFBneVAyS055c0I2Sm5PRU80T2J2Ump3VjRxQ0VpWGVOSWlYYndqeERoWUtuVHFJdzFjZTJRY0VPOURVbTMyaV9YYjBkY1BKOC03M1VUbUdlMGdXcmdVdmJ3Sm1Delhub082ME0wWFAwRXdPZEs2bkhTN0lzc3laZUFISUIyNDg2ek1hWDVtcVlDUzlHUVJCcmFoeWZOampMd1NLSkVSanB0Z2F0Qmtn?oc=5","first_seen":"2026-10-01T08:08:18.490878Z","last_seen":"2026-10-01T09:31:12.432357Z","last_rank":34,"peak_rank":27,"last_volume":null,"peak_volume":0,"seen_count":2,"score":5.2325,"category_hint":"robotics","section":"technology","category":"robotics","summary":"Denver residents calling 311 for city services may soon have their calls answered first by an automated, AI-powered system rather than a human operator. The plan, reported by 9News, would have a robot handle initial contact before callers reach city staff, raising questions about how well it can understand requests and whether residents will find the change frustrating or convenient.","why":"Local media coverage of a city adopting AI answering systems is drawing attention amid broader debate about automation replacing human contact in public services.","tone":"neutral","entities":["Denver","311","9News"],"summarized_at":"2026-10-01T08:09:13.446017Z","meta":{"via":"scan","lang":"en","term":"robot","source":"9News","published":"Thu, 01 Oct 2026 03:53:00 GMT"},"nw":null,"promo":null,"kind":null,"importance":null,"hidden":false,"hide_reason":null,"judged_at":null,"title_en":"Denver may add AI voicebot to 311 calls","section_name":"Technology","category_name":"Robotics","timeline":[{"captured_at":"2026-10-01T08:08:18.490878Z","rank":27,"volume":null},{"captured_at":"2026-10-01T09:31:12.432357Z","rank":34,"volume":null}],"posts":[{"platform":"news","url":"https://news.google.com/rss/articles/CBMihgJBVV95cUxORDVMcnh0cEFiTVprdVgwYTFpZVNJVlZjQWxqSk1ZYkxvTmNSTHNyaVFBckgxZGRUNkRzZjRueTJHTl9jSHVnV2xkdndsckYwSEFOSFN1T3djT0xtU21DOFBneVAyS055c0I2Sm5PRU80T2J2Ump3VjRxQ0VpWGVOSWlYYndqeERoWUtuVHFJdzFjZTJRY0VPOURVbTMyaV9YYjBkY1BKOC03M1VUbUdlMGdXcmdVdmJ3Sm1Delhub082ME0wWFAwRXdPZEs2bkhTN0lzc3laZUFISUIyNDg2ek1hWDVtcVlDUzlHUVJCcmFoeWZOampMd1NLSkVSanB0Z2F0Qmtn?oc=5","author":"9News","title":"People who call 311 in Denver for help may soon have to speak with a robot first","snippet":null,"posted_at":"2026-10-01T03:53:00Z","likes":null}],"elsewhere":[],"window":"7d"}}