{"ok":true,"trend":{"id":522259,"platform":"news","region":"global","key":"ocean edge resort expands travel outlook partnership to personalize guest reservations from the first phone call","title":"Ocean Edge Resort Expands Travel Outlook Partnership to Personalize Guest Reservations From the First Phone Call","url":"https://news.google.com/rss/articles/CBMi6AFBVV95cUxNTHlwd1Q4dkltcV9nRmQ2cDlvMjV4dWdlcWREaWt2MW5uY09ZMTNrZVFBUzNHcUptNW9IVnAycG1fVUc5SDkxbDBvVm9NSF9hRFlCX1diSWF4UTNiSHRmdlYxZUFIZWlSallldUdmTWw0Nmp1a2V2UTdCSElKODVnUGVfcDV4SVpqNXNGalpSOWpKc0FKMUZDWGlwNHNSaTBiM2lzbjMzQmdUM0J6N3VaMTh4TnF6NFBVN2FQWmtqcFBtSU05aDJyMXpSa1AycUtsQ3BCcjl3dDh1WXMzd0ZQUnVOWS1kNV95?oc=5","first_seen":"2026-09-30T20:00:53.751090Z","last_seen":"2026-09-30T20:00:53.751090Z","last_rank":35,"peak_rank":35,"last_volume":null,"peak_volume":null,"seen_count":1,"score":0.586875,"category_hint":"oceans","section":"environment","category":"oceans","summary":"Ocean Edge Resort, the Cape Cod resort, has expanded its partnership with hospitality call-center firm Travel Outlook to personalize guest reservations starting from the first phone call. The move means reservations agents will have better tools and guest data to tailor the booking experience before arrival. Industry trade coverage highlights the deal as an example of how hotels are investing in guest service from the earliest point of contact.","why":"Hospitality trade media is covering a hotel technology partnership announcement.","tone":"positive","entities":["Ocean Edge Resort","Travel Outlook"],"summarized_at":"2026-09-30T20:02:02.179844Z","meta":{"via":"scan","lang":"en","term":"ocean","source":"Hotel Technology News","published":"Wed, 30 Sep 2026 19:51:44 GMT"},"nw":null,"promo":null,"kind":null,"importance":null,"hidden":false,"hide_reason":null,"judged_at":null,"title_en":"Ocean Edge Resort Expands Travel Outlook Partnership for Personalized Booking","section_name":"Environment","category_name":"Oceans","timeline":[{"captured_at":"2026-09-30T20:00:53.751090Z","rank":35,"volume":null}],"posts":[{"platform":"news","url":"https://news.google.com/rss/articles/CBMi6AFBVV95cUxNTHlwd1Q4dkltcV9nRmQ2cDlvMjV4dWdlcWREaWt2MW5uY09ZMTNrZVFBUzNHcUptNW9IVnAycG1fVUc5SDkxbDBvVm9NSF9hRFlCX1diSWF4UTNiSHRmdlYxZUFIZWlSallldUdmTWw0Nmp1a2V2UTdCSElKODVnUGVfcDV4SVpqNXNGalpSOWpKc0FKMUZDWGlwNHNSaTBiM2lzbjMzQmdUM0J6N3VaMTh4TnF6NFBVN2FQWmtqcFBtSU05aDJyMXpSa1AycUtsQ3BCcjl3dDh1WXMzd0ZQUnVOWS1kNV95?oc=5","author":"Hotel Technology News","title":"Ocean Edge Resort Expands Travel Outlook Partnership to Personalize Guest Reservations From the First Phone Call","snippet":null,"posted_at":"2026-09-30T19:51:44Z","likes":null}],"elsewhere":[],"window":"7d"}}