{"ok":true,"trend":{"id":513289,"platform":"news","region":"global","key":"louisville water expands customer service with real-time language translation technology","title":"Louisville Water Expands Customer Service with Real-time Language Translation Technology","url":"https://news.google.com/rss/articles/CBMivwFBVV95cUxOaFVma09XcEFibkdLRkRyMU9pUDdRdzg1RWVaLTlEdDlTT3cwMlQ1RTZuZmQzM295V3lGcDM0WThpWnBVUkdsalZ5Z1hjSl9VZ01VVkc3dU9FVkpzOERDV1ZVajNxUURJWG4tRm53RHZQb290N3J6cUw1aEJxQkNmTk85aVFGUG1fQV9IaUNPdFNySWNLR3JBb0VvQm15TmtZRElhMTluQi0waHc5eFdHUXpqZ0xJZmhLUEVaQ3RPVQ?oc=5","first_seen":"2026-09-30T18:19:55.901800Z","last_seen":"2026-09-30T19:41:53.514954Z","last_rank":14,"peak_rank":10,"last_volume":null,"peak_volume":0,"seen_count":2,"score":0.63265625,"category_hint":"technology","section":"technology","category":"technology","summary":"Louisville Water Company has expanded its customer service by introducing real-time language translation technology. The utility says the move will let staff communicate with customers in more languages without delays, improving access to billing, service and support information. The announcement highlights growing efforts by utilities to serve increasingly diverse communities through new communication tools.","why":"The company has just announced the new translation capability, prompting coverage of its efforts to better serve multilingual customers.","tone":"positive","entities":["Louisville Water Company","Louisville","Kentucky"],"summarized_at":"2026-09-30T18:22:28.582304Z","meta":{"via":"scan","lang":"en","term":"technology","source":"Louisville Water Company","published":"Wed, 30 Sep 2026 13:42:52 GMT"},"nw":null,"promo":null,"kind":null,"importance":null,"hidden":false,"hide_reason":null,"judged_at":null,"title_en":"Louisville Water Adds Real-time Language Translation to Customer Service","section_name":"Technology","category_name":"Technology","timeline":[{"captured_at":"2026-09-30T18:19:55.901800Z","rank":10,"volume":null},{"captured_at":"2026-09-30T19:41:53.514954Z","rank":14,"volume":null}],"posts":[{"platform":"news","url":"https://news.google.com/rss/articles/CBMivwFBVV95cUxOaFVma09XcEFibkdLRkRyMU9pUDdRdzg1RWVaLTlEdDlTT3cwMlQ1RTZuZmQzM295V3lGcDM0WThpWnBVUkdsalZ5Z1hjSl9VZ01VVkc3dU9FVkpzOERDV1ZVajNxUURJWG4tRm53RHZQb290N3J6cUw1aEJxQkNmTk85aVFGUG1fQV9IaUNPdFNySWNLR3JBb0VvQm15TmtZRElhMTluQi0waHc5eFdHUXpqZ0xJZmhLUEVaQ3RPVQ?oc=5","author":"Louisville Water Company","title":"Louisville Water Expands Customer Service with Real-time Language Translation Technology","snippet":null,"posted_at":"2026-09-30T13:42:52Z","likes":null}],"elsewhere":[],"window":"7d"}}