{"ok":true,"trend":{"id":306706,"platform":"news","region":"global","key":"spectrum customers say 'fixed-rate' internet and tv plans got pricier before promos ended","title":"Spectrum customers say 'fixed-rate' internet and TV plans got pricier before promos ended","url":"https://news.google.com/rss/articles/CBMimAFBVV95cUxPOXdRcnVEVEstRDA2THRDSmpDWGdmR1Nublk1U3o2elo3X2NqOUwzX2VVWEVtVDBnSXBWQTRqdkZEaUsySWdHdDdscUtsQS0xSTVCa1VzMnFZd29XWmF3dEI3aEZyTC1uT09xTWZyUTNCaF9CejE1aWFfbGUzYWVtXzdZQ1N3d2Jaa1lKRmVnMjBXdVVVVGl6Sg?oc=5","first_seen":"2026-09-29T02:44:54.338424Z","last_seen":"2026-09-29T09:34:55.637271Z","last_rank":16,"peak_rank":11,"last_volume":null,"peak_volume":0,"seen_count":6,"score":43.6,"category_hint":"internet","section":"technology","category":"internet","summary":"Charter Communications' Spectrum is facing customer complaints that internet and TV plans marketed as fixed-rate rose in price before promotional periods officially ended. Customers say their bills increased earlier than expected, contradicting the terms they believed they had agreed to. Reports circulating via Yahoo and The Cool Down have reignited frustration over Spectrum's pricing practices and the broader issue of promo rates that quietly give way to higher charges.","why":"Reports of unexpected price hikes on supposedly fixed-rate plans have angered Spectrum customers and revived criticism of the company's billing practices.","tone":"negative","entities":["Spectrum","Charter Communications"],"summarized_at":"2026-09-29T08:48:13.943403Z","meta":{"via":"scan","lang":"en","term":"internet","source":"The Cool Down","generic":0.05,"published":"Tue, 29 Sep 2026 02:05:00 GMT"},"nw":0.71,"promo":0.03,"kind":"news_event","importance":1.28,"hidden":false,"hide_reason":null,"judged_at":"2026-09-29T02:44:55.642794Z","title_en":"Spectrum customers say 'fixed-rate' plans got pricier","section_name":"Technology","category_name":"Internet","timeline":[{"captured_at":"2026-09-29T02:44:54.338424Z","rank":16,"volume":null},{"captured_at":"2026-09-29T04:06:54.792539Z","rank":11,"volume":null},{"captured_at":"2026-09-29T05:28:52.896017Z","rank":12,"volume":null},{"captured_at":"2026-09-29T06:50:53.246147Z","rank":12,"volume":null},{"captured_at":"2026-09-29T08:12:53.427758Z","rank":14,"volume":null},{"captured_at":"2026-09-29T09:34:55.637271Z","rank":16,"volume":null}],"posts":[{"platform":"news","url":"https://news.google.com/rss/articles/CBMimAFBVV95cUxPOXdRcnVEVEstRDA2THRDSmpDWGdmR1Nublk1U3o2elo3X2NqOUwzX2VVWEVtVDBnSXBWQTRqdkZEaUsySWdHdDdscUtsQS0xSTVCa1VzMnFZd29XWmF3dEI3aEZyTC1uT09xTWZyUTNCaF9CejE1aWFfbGUzYWVtXzdZQ1N3d2Jaa1lKRmVnMjBXdVVVVGl6Sg?oc=5","author":"The Cool Down","title":"Spectrum customers say 'fixed-rate' internet and TV plans got pricier before promos ended","snippet":null,"posted_at":"2026-09-29T02:05:00Z","likes":null},{"platform":"news","url":"https://news.google.com/rss/articles/CBMilwFBVV95cUxNOXlaTUNfXzZNQ2lpajVGTGoxQzRaUUZCTW1oSjVTVU9SNUQzNU1QeVhGTURSeU92bVhQenlxdjNQajcxS0M3WTh3UG9rZmhFNjZMYWN2YTBOZ1JHem5zN0tpWHg4WkhpblBmczZ6X0tIOGxsMWNEejdfekhvczBjY3hoNGpZQ2w5QmZQNEVwdUF2YXhlenhv?oc=5","author":"Yahoo","title":"Spectrum customers say 'fixed-rate' internet and TV plans got pricier before promos ended","snippet":null,"posted_at":"2026-09-29T02:05:00Z","likes":null}],"elsewhere":[],"window":"7d"}}