{"ok":true,"trend":{"id":1114758,"platform":"news","region":"global","key":"gladly launches agentic commerce to end retail's two-bot era","title":"Gladly Launches Agentic Commerce to End Retail's Two-Bot Era","url":"https://news.google.com/rss/articles/CBMitgFBVV95cUxPSkNnZkk2TWFNQkJVaFF0V2tUY2N2V2N6TG5jcmRUeDRqcWRkd0dOQ1FzZVZBLWFPeVFGMUE1dWY3MzlFZ1VkMkFGQ3VMX09qN3RSbXl5MHhES3ZzU2pZLTRnakROUWpOY3phOVBxUFl4dTQtQkc4c2JYVGdEdFNZMW51M2pxVGlKNkQteUZlaFB2UkhkYU9paFZickhtRlBYelBBcjNHTUlzUTBPdGc3S08yek55QQ?oc=5","first_seen":"2026-10-05T13:28:16.618109Z","last_seen":"2026-10-05T13:28:16.618109Z","last_rank":15,"peak_rank":15,"last_volume":null,"peak_volume":null,"seen_count":1,"score":0.5859375,"category_hint":"retail","section":"business","category":"retail","summary":"Gladly announced the launch of Agentic Commerce, a new offering the customer service software company says will end what it calls retail's 'two-bot era' — where shoppers deal with a retail chatbot and a personal AI assistant talking past each other. The company says the platform lets AI agents complete purchases directly, streamlining service and commerce in one flow.","why":"Retailers and AI vendors are watching how agentic AI reshapes online shopping and customer service.","tone":"positive","entities":["Gladly"],"summarized_at":"2026-10-05T13:30:17.420125Z","meta":{"via":"scan","lang":"en","term":"retail","source":"PR Newswire","published":"Mon, 05 Oct 2026 13:00:00 GMT"},"nw":null,"promo":null,"kind":null,"importance":null,"hidden":false,"hide_reason":null,"judged_at":null,"title_en":"Gladly Launches Agentic Commerce Platform for Retail","section_name":"Business","category_name":"Retail","timeline":[{"captured_at":"2026-10-05T13:28:16.618109Z","rank":15,"volume":null}],"posts":[{"platform":"news","url":"https://news.google.com/rss/articles/CBMitgFBVV95cUxPSkNnZkk2TWFNQkJVaFF0V2tUY2N2V2N6TG5jcmRUeDRqcWRkd0dOQ1FzZVZBLWFPeVFGMUE1dWY3MzlFZ1VkMkFGQ3VMX09qN3RSbXl5MHhES3ZzU2pZLTRnakROUWpOY3phOVBxUFl4dTQtQkc4c2JYVGdEdFNZMW51M2pxVGlKNkQteUZlaFB2UkhkYU9paFZickhtRlBYelBBcjNHTUlzUTBPdGc3S08yek55QQ?oc=5","author":"PR Newswire","title":"Gladly Launches Agentic Commerce to End Retail's Two-Bot Era","snippet":null,"posted_at":"2026-10-05T13:00:00Z","likes":null}],"elsewhere":[],"window":"7d"}}