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self-checkout
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- 1Stores are reversing course on self-checkout▼Stores are reversing course on self-checkout. The internet reveals clues as to why
Major retailers are scaling back self-checkout systems, reversing a years-long push toward cashierless lanes. Shoppers online have been vocal about frustrations with the machines, including theft checks, errors and the loss of staffed service, and commentary suggests that feedback is shaping companies' decisions to reconsider the technology.